Instant Money

Privacy Policy and Security Statement


Your right to privacy and security is very important to us. We, The Standard Bank of South Africa Limited ("the bank"), treat personal information obtained through the use of this website as private and confidential and are committed to providing you with secure access to our website.

How we use the personal information we collect


We need to collect personal or other information if we are to meet our obligations to you, to follow your instructions, to inform you of new services and to ensure that our business is geared towards your needs.

Use of technology to monitor your use of our website


We gather and analyse information on our visitors’ routine use of this website. We use this information to monitor which areas of this website are most frequently viewed, to assist us to continue developing a value-added service. This information is pooled so individual personal information, behaviour or patterns cannot be identified.

Cookies


On some parts of our website we use so-called "cookie" technology. Cookie technology consists of small pieces of data or a small text file which is given to your browser by our webserver when you visit our website. This data is stored on your browser. The cookie is sent back to our webserver each time you visit our website. Cookies are not computer programs and do not run on a computer like programs do. They cannot gather information or function on their own. They cannot collect any personal information about you or your machine and cannot gather data or information about what you do on the Internet. Cookies merely enable us to provide a more valuable online experience to you. While you can set up your Internet browser to disable cookie technology, we do not recommend that you do this since some parts of this website may not function properly, or at all.

Mail, email or SMS promotions


Provided that you have agreed to this, we may use your personal or other information to send you information on new services or products that may be of interest to you and from time to time will mail, email or SMS information to you about us, our products and services, or our partners and their products or services. If you do not wish to continue receiving this information you may contact us and we will remove you from our mailing list.

Third parties


Whenever we commission other organisations to provide support services to us, we will bind them to our privacy policies as far as they may be required to have access to our customers’ personal information to perform such services.
Our website may contain links to or from other websites. While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content or the security or privacy practices employed by other websites. We recommend that you always read the privacy and security statements on such websites.
When we will disclose personal Information without consent
We will not disclose personal information to anyone outside the bank without your permission unless:
  • we are compelled to do so by law or in terms of a court order;
  • it is in the public interest to do so; and/or
  • it is necessary to protect our rights.


Storing personal information


Personal information we collect via this website is stored in a secure environment and is not available to any third party.

Our security practices


We are committed to providing a secure website. As such, all interactions with our transactional websites are protected through encryption that complies with international standards. Encryption is used to protect the transmission of your personal information when completing online application forms. Our Internet servers are protected by firewalls and intrusion detection systems. Access to information on these servers is restricted to authorized personnel only.
We have also employed the services of independent security experts to test and advise us on the security of our systems.
To ensure that you benefit from our security you should read the security tips we post on our website from time to time.

Personal use of emails and notice regarding the monitoring of emails


Our communication facilities and information exchanges are intended for business-related communications. However, we are mindful that our employees may make use of our facilities for personal use from time to time. "Personal use" includes usage of our facilities to send or receive personal emails within the bank or external to the bank. We do not accept liability for the contents of personal emails sent by our employees using our facilities. Please note that we may intercept, monitor and delete all communications created, stored, transmitted or received on or via our communication facilities in accordance with applicable laws.

Right to amend this privacy and security statement


We reserve the right to amend this privacy and security statement at any time. All amendments to this privacy and security statement will be posted on this website. Unless otherwise stated, the current version shall supersede and replace all previous versions of this privacy and security statement.
If you have any questions about this privacy and security statement, please email us on [email protected]